Dahlinger sells its products exclusively to business customers. In B2B business, buyers have no statutory right of withdrawal. As a gesture of goodwill, we nevertheless give our customers the option of cancelling their order. The following conditions must be met for this:

• We have not yet started printing your items (packaging, carrier bags, etc.).
• We have not yet started production of order-related items (jewellery stands, displays, trays, etc.).

Therefore, please inform us of the cancellation of your order as soon as possible. Ideally within 48 hours by telephone +49 7821 289-420 or e-mail to order@dahlinger.com.

Returns

Returns without defects are only possible after prior notification by telephone (Tel. +49 7821 289-420) and at the customer's expense. Under the following conditions:

• Returns must be made within 14 days of receipt of the goods.
• The items must be in their original packaging and in complete packaging units.
• The items have not been customised.
• The items have not been produced to order.

Complaints

You can notify us of any defects in the goods within 6 months. We will take care of the return and issue you with a credit note for the defective goods. This takes place on average within 14 days. We will issue you with a new invoice for the replacement delivery of the faultless goods. Our quality and your satisfaction are very important to us. Send us your complaint to order@dahlinger.com and together we will find a suitable solution for you.